Timer Icon
Order now for delivery on Tuesday.

VAT Relief

Many items on our website qualify for VAT relief. You may be eligible to claim VAT relief if you, or the person you are purchasing for, are chronically sick or disabled, or if you are buying on behalf of a charity.

The government considers a person to be ‘chronically sick or disabled’ if he or she has:

  • a physical or mental impairment which has long-term and substantially adverse effects on his or her ability to carry out everyday activities
  • a condition which the medical profession diagnoses as a chronic sickness, diabetes or a terminal illness

Products that qualify for VAT relief have a ‘with VAT relief’ and an ‘including VAT’ price showing. Simply complete the self declaration form as part of the checkout process and VAT will be removed from your order. If postage is chargeable there may be a small element of VAT remaining, which must still be charged.

A person is not considered to be ‘chronically sick or disabled’ if they’re elderly but otherwise able-bodied. It doesn’t apply if they’re temporarily disabled or incapacitated. If you are unsure please ask your GP or health visitor as we are not able to give medical advice or diagnosis.

To claim VAT relief when purchasing from our website you will just need to complete the self-declaration form at the shopping cart and the VAT will not be charged on your purchase. A small amount of VAT may remain on your order, which relates to the delivery charge where we are not permitted to remove tax.

If you wish to place an order over the phone please call our Customer Service Team on 0141 775 3738 who will be more than happy to help.

If you need general advice or have any queries regarding VAT relief entitlement, you can check the HM Customs and Excise, Notice 701/7, VAT Relief for Disabled People where you will be able to find out more information.

Our items that are specifically for wheelchair users default to show the price with VAT relief and those items that could also be used for able-bodied people include VAT. The VAT will be removed if the self declaration form is filled in with details of the persons name and qualifying disability.

Please note that VAT exemption eligibility does not cover those who are frail or elderly but otherwise able-bodied. Nor does it cover any person who is temporarily disabled or incapacitated. The product must be supplied for the personal or domestic use of a chronically sick or disabled person to qualify for VAT relief. It is an offence to make a false declaration.